COVID-19 Information

As per NSW Government roadmap our holiday parks will reopen October 11, 2021 for people from regional NSW that are double vaccinated or people living in the Lake Macquarie LGA (including people who are not fully vaccinated). Greater Sydney including Central Coast, Wollongong, Shellharbour and Blue Mountains are not permitted to travel to regional NSW at this time.

The safety of our guests, residents and staff is the highest priority and there are some important changes that will be in place to ensure that we comply with government guidelines for operating a COVID safe business. Guests must show their vaccination certificate upon arrival or proof of address for those living in the LGA who are not fully vaccinated. Guests must check-in using the QR code upon arrival as well as completing the declaration form upon booking for relevant parks. Social distancing measures are still in place with 1 person per 4m2 in indoor areas and 1 person per 2m2 in outdoor areas.

For more information and the latest COVID, Public Health Orders and Roadmap updates visit NSW Health, Hunter New England Health, Public Health (COVID-19 General) Order 2021 (nsw.gov.au), Reopening starts at 70% vaccination | NSW Government, Easing restrictions at 80% full vaccination | NSW Government. If you are experiencing symptoms of COVID-19 including sore throat, fever, dry cough, shortness of breath (full list of symptoms available here), please seek medical advice through your doctor or by calling the National Coronavirus Hotline on 1800 020 080.

How do I credit, cancel or refund a booking?

If you need to credit, cancel or refund your booking due to COVID our refund policy is still in place. Please contact the park directly on 1800 626 438 or via email;

belmont@lakemacholidayparks.com.au, blacksmiths@lakemacholidayparks.com.au, swansea@lakemacholidayparks.com.au or wangi@lakemacholidayparks.com.au

Please note that the Public Health Order and Government restrictions are continually being updated and we will continue to adhere to these policies and update our covidsafe plans and procedures in line with these guidelines.