COVID-19 Information

Our parks reopened on 1 June 2020.

The safety of our guests, residents and staff is the highest priority and there are some important changes that will be in place to ensure that we comply with government guidelines for operating a COVID safe business.

A range of measures will be implemented including increased cleaning, strict hygiene, social distancing and contactless check-in procedures.

Conditions of entry

All persons entering our parks must comply with our Conditions of Entry.

Changes to check in procedures

We are aiming to reduce levels of contact in our reception offices and have introduced some changes to check in processes including payment prior to arrival, completion of online registration form and emailing of key information including park maps and boom gate codes.

We will advise you of any changes to the check in process after your booking is confirmed.

Additional cleaning

We have implemented additional cleaning regimes throughout the parks, especially to communal facilities such as amenities blocks, recreational rooms, camp kitchens and reception offices. This includes additional cleaning to high touch areas including door handles, key pads, fridge doors, stove knobs and flush buttons.

Social distancing measures

Current guidelines for social distancing will apply throughout the parks. Outdoor gatherings of more than 10 people are not permitted and a 1.5m distance between yourself and other people must be kept. Signage has been installed to indicate the number of people permitted in communal facilities throughout the parks.

Personal hygiene

Maintaining strong personal hygiene is extremely important during this pandemic.

Washing your hands with soap and water for at least 20 seconds is the best way to prevent spread, and this is available in our amenities blocks and camp kitchen.

Hand sanitiser stations are being installed throughout the parks including at entries to amenities blocks and in communal areas. Please ensure you apply sanitiser before and after using any communal areas of the park.

What if I am experiencing symptoms of COVID-19?

If you are experiencing symptoms of COVID-19 including sore throat, fever, dry cough, shortness of breath (full list of symptoms available here), please DO NOT come to the park and seek medical advice through your doctor or by calling the National Coronavirus Hotline on 1800 020 080.

COVIDSafe App

We encourage all guests to download the Australian Government’s COVIDSafe App. The app helps find close contacts of COVID-19 cases and helps state and territory health officials to quickly contact people who may have been exposed to COVID-19. Find out more about the app here.

How do I make a booking?

Bookings can be made here on our website or by calling 1800 626 438.