As per NSW Government roadmap on December 15, 2021 our holiday parks continue to stay open with the easing of restrictions however due to recent outbreaks we encourage our customers to stay safe and continue to take a cautious approach with group sizes, social distancing and use of face masks in communal facilities.
The safety of our guests, residents and staff is the highest priority and there are some important changes that will be in place to ensure that we comply with government guidelines for operating a COVIDsafe business.
For more information and the latest COVID, Public Health Orders and Roadmap updates visit NSW Health, Hunter New England Health, Public Health (COVID-19 General) Order 2021 (nsw.gov.au), Easing restrictions at 80% full vaccination | NSW Government. If you are experiencing symptoms of COVID-19 including sore throat, fever, dry cough, shortness of breath (full list of symptoms available here), please seek medical advice through your doctor or by calling the National Coronavirus Hotline on 1800 020 080. If you are a close contact and have been advised to stay home and isolate, our COVID refund policy is still in place, please contact the park directly to discuss options.
How do I credit, cancel or refund a booking?
If you need to credit, cancel or refund your booking due to COVID our refund policy is still in place. Please contact the park directly on 1800 626 438 or via email;
[email protected], [email protected], [email protected] or [email protected]
Please note that the Public Health Order and Government restrictions are continually being updated and we will continue to adhere to these policies and update our COVIDsafe plans and procedures in line with these guidelines.