COVID-19 Information

7 April 2020

The COVID-19 situation has unfolded rapidly in recent weeks.

The safety of our parks for visitors, guests, residents and staff is our highest priority.

The NSW Government has issued a Public Health Order which states that caravan parks and camping grounds must be closed to the public except for the purposes of accommodating:

  • Permanent residents of the caravan park
  • Persons working in the local area
  • Persons who have no other place of permanent residence of whose primary place of residence is temporarily unavailable
  • Overnight travellers

This followed previous advice from the Commonwealth Government that all non-essential domestic travel should be cancelled or postponed.

In line with this official advice, all four Lake Mac Holiday Parks will be closed from Thursday 26 March 2020:

  • Belmont Lakeside Holiday Park
  • Blacksmiths Beachside Holiday Park
  • Swansea Lakeside Holiday Park
  • Wangi Point Holiday Park

The parks will be closed to caravanners, campers, cabin customers and holiday van owners. The parks will remain open to permanent onsite residents and those that meet the criteria of the Public Health Order.

When will the parks reopen?

We will be closely monitoring the situation in the coming weeks and look forward to welcoming our customers back when it is safe to reopen. Subscribe to our newsletter and we will keep you posted with important updates and news about when we can reopen.

Cancellations and refunds for upcoming bookings

Customers with bookings from 26 March 2020 are eligible for either a refund or a credit to be used in the next twelve months.

To lodge a request for a refund or credit please complete the online form below and we will be in touch to process your refund or credit.

Due to the high volume of requests please expect there to be some delays in processing refunds and credits. We will work through these as fast as we can. Thank you for your understanding during these difficult and unprecedented times.

Submit a refund or credit request

Enter your reservation number if you have it
Select whether you would like a refund or a credit (credit valid for twelve months)
If you were booked for Easter 2020, do you wish to rebook again for 2021