Booking and Cancellation Policy

STANDARD POLICY

(for bookings outside NSW Christmas school holiday period)

Minimum stays

Off peak and low seasons: 2 nights on weekends

Peak season:
School holidays – 7 nights
Easter – 4 nights
Long weekends – 3 nights

Deposits and payment

A deposit of one night’s tariff must be paid at time of booking to secure all reservations

Balance is payable on arrival

Cancellations

More than 30 days’ notice: deposits will be refunded less a $30 administration fee

Less than 30 days’ notice: Deposits are non refundable

No refunds or credits will be provided for early departure

Peak Season Booking Policy

(for bookings in the following peak season periods: December/January school holidays, Easter and October long weekend)

Deposits and payment

A $100 deposit must be paid at time of booking

Full payment for bookings must be received by the following dates or booking will be cancelled (deposit will be refunded less a $30 administration fee):

Booking period Full payment due by:
December/January school holiday bookings 30 November
Easter bookings 28 February
October long weekend bookings 31 August

Cancellations

  • If full payment is not received by the payment cut off dates above, booking will be cancelled and deposit refunded less a $30 administration fee.
  • Once payment cut off dates have passed, the only valid bookings are those that are paid in full. The following cancellation policy applies to valid, fully paid bookings:
    • A full refund (less a $30 administration fee) will only be provided if the site/cabin can be rebooked for the full original booking period.
    • For any part of the booking that cannot be rebooked, 50% of the fees for the unbooked period will be forfeited.
    • Refunds will not be provided until after the peak period has concluded.
  • No refunds or credits will be provided for early departure